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Acknowledgment of Risks and Releases of Liability

Quality Care Exterior Solutions (hereafter "QCES") uses a variety of cleaning processes, equipment, and chemicals to do the best job possible. QCES technicians are well trained in utilizing their equipment and take the utmost precautions in making sure the company does not cause harm to your property. Though high pressure is not used on residential siding or windows, damage can still occur due to poor maintenance, neglect to the property, and/or low grade building materials. Property owners should consult with their builder to ensure that their home’s materials are able to be soft or pressure washed. It is the responsibility of the homeowner to ensure that their property has been maintained in accordance with its manufacture’s recommendations and any defects or areas of concern are repaired prior to washing to ensure a watertight surface. The property owner (hereafter "Client") assumes all of these risks and takes responsibility for any damage that occurs due to the above explanations. 

The Client also agrees to release QCES of any or all liability for injuries sustained due to equipment placement to include injuries from tripping/falling, striking equipment, falling debris or equipment.

 

Residential Client Responsibility On The Day(s) of Service

1. Please have a threaded, outdoor water spigot activated and accessible

2. Please keep all windows & doors shut tightly

3. Please keep all pets and children inside during appointment and two hours after technicians leave the property

4. Please clear the work areas of all items and remove all flags, doormats, vehicles, or sensitive materials from the areas being washed

5. If you've scheduled interior window cleaning, please raise all shades and blinds, and removes plants and other objects and trinkets from window sills

6. If you've schedule a house wash, please shut off electricity to exterior fixtures and outlets

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Commercial Client Responsibility On The Day(s) of Service

1. Please have a threaded, outdoor water spigot activated and accessible

2. Please keep all windows & doors shut tightly

3. Please inform tenants, employees, and building maintenance of scheduled services at least 48 hours prior to our arrival

4. Please clear the work areas of all items and remove all vehicles, or sensitive materials from the areas being washed

5. If you've scheduled interior window cleaning, please raise all shades and blinds, and removes plants, decoration and other objects and trinkets from window sills

6. If you've schedule a soft wash, please shut off electricity to exterior fixtures and outlets

 

QCES suggests the Client utilize their property’s breaker box to shut off power to any and all exterior outlets, light fixtures, or any other electrically powered appliances. This is especially important to outlets that are not covered with exterior covers. Additionally, removing any window screens will allow QCES to thoroughly clean window sills. Removal of these screens will also allow for even distribution of detergent and streak-free drying. It is vital to the preservation of the Client’s property that to notify QCES of any surfaces that cannot be cleaned with high alkaline or acidic detergents (see exclusions below).

 

Exclusions

• There is a $50.00 cancellation fee if notice is not given within 48 hours of service, or if QCES arrives and cannot wash due to steps 1-6 not being completed.

• There is a $50.00 processing fee for any returned checks.

• QCES is not responsible for water intrusion. While every effort is made to prevent this from happening, bad seals around windows and doors and cracks in concrete foundations can make this unavoidable.

• QCES is not responsible for the rare “fogging” effect that happens to multi pane windows with bad seals.

• This agreement to provide services is in no way a guarantee that stains will be removed completely. QCES strives for 100% customer satisfaction and will work with homeowners when this does not occur.

• Client must notify QCES if there are any surfaces on or near the home that cannot have any form of detergent on them. If QCES is not notified, QCES is not responsible for any ill effects to any surfaces regarding this matter.

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Storefront Window Cleaning

For reoccurring service, QCES is pleased to offer discounts to our storefront and small business clients. Storefront window cleaning service agreements last for the duration of one calendar year. For example, "quarterly" service would occur 4 times and "weekly" service would occur 52 times over the course of the agreement.

 

Discounts are as follows:

Quarterly Service: No Discount

Monthly Service: 20% Off

Weekly Service 25% Off

 

Corrections of Damages

QCES shall only be obligated under this contract for structural damages which are a direct result of operator error, gross negligence, or willful misconduct. Damages must be discovered and reported within seven calendar days of service completion. Upon receipt of written notice, QCES shall be allowed 30 calendar days from date of receipt for the purpose of inspecting the premises. QCES shall have sole option of repairing or contracting repair work to correct any structural damages that are a direct result of QCES.

 

Payment Terms

Payment is due 30 days after work is completed unless alternate arrangements have been made and initialed on the service agreement.

 

Collection of Outstanding Debt 

QCES reserves the right to attach a mechanic’s lien against a homeowner’s property for non-payment. At 60 days past due, a formal notice of intent to file this lien will be sent via registered mail. An interest rate of 3% per month begins accruing after day 61 of non payment. Quality Care Exterior Solutions also reserves the right to enter into civil claims court to collect outstanding debt. All legal fees incurred will be added to the remaining unpaid balance. This contract is binding.

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Photo & Video Release

The Client hereby grants permission to QCES, the rights of the image of my property, in video or still as recorded in photo or video tape without payment or any other consideration. Client understands that images taken on their property may be edited, copied, exhibited, published or distributed and waives the right to inspect or approve the finished product wherein their property appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of my image or recording. I also understand that this material may be used in diverse advertisement, informative, educational and other settings within an unrestricted geographic area.  

 

Agreement to Terms

By accepting an estimate, the Client agrees that all the specifications and conditions are satisfactory and hereby accepted. You authorize Quality Care Exterior Solutions to do the work as specified on the proposal/estimate form. You release Quality Care Exterior Solutions from property damage unless damage is caused by gross negligence or willful misconduct. Quality Care Exterior Solutions is not responsible for damage to lose siding, windows, paint or wood trim. Any damages due to the above are the responsibility of the owner.